The xFi app might block Synapse X from functioning as long as it is active. Once you are done, try to open the Synapse X app again and see if the problem is resolved.Go to the My Services section and turn off the app.
Start by running the xFi Advanced Security app. You can disable the software by following these steps: If you have the xFi Advanced Security installed on your PC, turn it off. Although it provides protection, it can create issues for the Synapse X app. Many users rely on the xFi Advanced Security for a safer internet browsing experience. Method 3: Disable Advanced Security by Xfinity The issue you were facing before should be fixed by now. After completing these steps, restart your PC and open the app again. Go to the Synapse X folder and click on it. Select “Add an Exclusion” followed by “Folder” from the list. Go to the Exclusion section, and click on the option “Add or Remove Exclusions.”. 
Select “Manage Settings” under the Virus & Threat Protection section. It is better than disabling the entire software. To run this app without complications, add it to the whitelist section.Īs for the antivirus software, you should just disable the scan feature for this app. In case, you don’t have anti-virus software in your system, then it could be the Windows Defender limiting the features of this app. Sometimes the antivirus program installed on your computer might recognize Synapse X as malware and hence block its functionality. Method 2: Disable antivirus software and Windows Defender Once you are done with the above steps, proceed to restart your computer and then launch the tool again. Click on the option “Run as administrator.”. Open Synapse X by right-clicking on it. Just follow the steps as it is and you should be good to go. Some users claim that running the tool in the administrator tool can fix the issue. Method 1: Launch Synapse X in administrator mode We have explained some of the methods that are commonly used to fix this issue. 
There are different ways to deal with this error. How to fix Synapse X not downloading bootstrapper files?
Method 3: Disable Advanced Security by Xfinity. Method 2: Disable antivirus software and Windows Defender. Method 1: Launch Synapse X in administrator mode. How to fix Synapse X not downloading bootstrapper files?.
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